You're trying to view your Flight Credit on the Qantas app. How do they work? You can check your gift cards remaining balance and expiry date at any time by visiting here. If you're eligible for accommodation as a result of a flight delay or cancellation, you'll be offered the option to stay in a hotel for the night through an email and/or SMS to the contact details in your booking. This offer is not transferable. To be eligible, part or full payment must be made with a Qantas travel credit (including Flight Credit, Qantas Pass, Qantas TravelPass and Qantas Credit). Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Refer to the. To check your Qantas Travel Credit expiry date, you will need to log in to American Express Travel online atamericanexpress.com.au/travel. If you qualify and register for multiple bonus Qantas Points offers for the same flight segment, the highest value bonus offer will be applied to each individual qualifying segment. Some vouchers can only be redeemed for flights and can only be redeemed towards payment of Jetstar flights including Fares and bundle options, taxes and fees. #2. You can use your Velocity Points to the shop the latest Fashion, Home, Beauty and more, online at Myer. How can I check my balance and expiry date? For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Flights are subject to availability and any applicable fare conditions. Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. You sure can just call the Gift Card Help Desk on 1300 554 268. Find out more about inflight dining, entertainment, seat maps and more. You can order a Webjet eGift Card online and receive it instantly via email in a print-friendly format. A Webjet Gift Card is perfect for any special occasion. Your voucher should be created in the same name as the booking contact on your original booking. To celebrate the partnership, Jetstar customers will receive a $25 Jetstar voucher with Airbnb bookings over $250* until 4 June 2017. Redeemable for one-way or return Qantas domestic or international flights departing Australia only. I requested a credit voucher when can I expect to receive it? It may not display this or other websites correctly. Restaurant and hotel reviews, photo galleries and travel articles. Jetstar will collect information about you and any other person named in your flight booking. Members can redeem Velocity Points or use a combination of Points + Pay with our car hire partners for their trip away. You can transfer your gift card to someone else. * Visit Business Insider Australia's homepage for more stories. Only one voucher can be redeemed per booking. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Can I transfer my Flight Credit to someone else? Need help with your Jetstar refund complaint? Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. What should I do if my voucher is in the wrong name? The Voucher cannot be redeemed solely towards payment of Jetstar Holiday products when a flight is not included in the same transaction. When using my Flight Credit, can I book a fare lower than my original fare? You won't receive a new voucher, but your current credit voucher has been updated in our system and you will have received an email confirming this by now. Find information on travel requirements and more. 0235566). Can Flight Credits be used for multiple bookings? Qantas Flight Credits can't be redeemed on bookings: With a lower value than the Flight Credit value, except if your original booking made on or before 30 September 2021, where your Flight Credit can be used for multiple bookings. * It comes as governments around the world enforce travel restrictions because of the coronavirus outbreak. For full details, seeterms and conditionsOpens external site. Can I use my voucher on more than one booking? All bookings made through this platform are subject to Rocket Travel terms and conditions. Bookcar hire,car specials, commercial vehiclesandairport transfers. This amount is then subtracted off the total left to pay. Credit voucher. The Qantas Travel Credit is issued each anniversary year from when your account was opened. If my Flight Credit includes other people, can we travel separately? You must be a Velocity Member to redeem Points for hotel stays. You must be a Qantas Frequent Flyer member to earn Qantas Points. The vouchers I receive through my Jetstar CC have TandC's that state it must be used for myself or have me as the contact for the purchase, not transferable. Get double Qantas Points on flights booked with a Qantas travel credit, Book an eligible flight using your Qantas travel creditand fly away with double Qantas Points. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. If this is the case the Voucher can be redeemed towards payment of flights including Fares and bundle options, taxes, fees or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same itinerary. Terms and conditions apply. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. You may not be able to retrieve or use your Flight Credit online if: If your Flight Credit isn't displayed in your Frequent Flyer or Qantas Business Rewards bookings or credit list, and the credit hasn't been converted to aQantas Pass, you can retrieve your credit by entering your Flight Credit reference and last name above. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Ensure you add your Frequent Flyer or Qantas Business Rewards details into any new bookings you make using your credit value. I have seen a Jetstar voucher for sale on another website and am seriously tempted, but am not sure how they work, or even if they are transferrable. Alternatively, you may use. We believe the journey should be as exciting as the destination. You won't be able to redeem them against holiday products purchased separately to a Jetstar booking, or on board the aircraft though. Yes, you can use your Qantas Travel Credit to book travel for other people, such as family members or friends, provided the tickets are not for resale, promotional, or commercial use. Your Flight Credit reference is six characters, and is a mix of letters and numbers. Please ensure the passport or photo-id presented on check-in matches the guests name you indicate when you confirm your booking. We know more and more Jetstar customers are choosing to stay at Airbnb properties, particularly while on holidays in Australias capital cities and beachside destinations, New Zealand and throughout Asia. Any lost or stolen Vouchers will not be replaced. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, How to redeem a Qantas Flight Credit on qantas.com. The voucher can only be used for new a booking that includes the original travelling passenger. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. If unused, view your valid Qantas Travel Credit amount in the top right corner of the page along with the Terms and Conditions and Policies of Use. The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. If you dont use your Flight Credit before the expiry date, the Flight Credit value will be forfeited unless the original fare conditions permitted a refund, and your refund request was submitted prior to the expiry date. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. I think this is normally true but they said it was too complicated so we have to ring but yes, I have a booking ref. Only fares you can book with your Flight Credit will be shown when redeeming it. Enjoy peace of mind with free cancellation up to 48 hours prior to pick up. Designed for small to medium businesses. The names of voucher recipients may be changed when you redeem the voucher. more, You seem to have JavaScript disabled. Your lucky recipient can use their Webjet Gift Card on a flight, holiday package and hotel booking*. Can I use my Qantas Travel Credit to purchase travel for my family and friends? Earn Qantas Points on our huge range of accommodation options worldwide. Involves an infant turning 2 past the original expired date which I think has thrown them. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Discover how you can start earning great rewards and savings simply for running your business. To redeem, enter the unique card number into the Gift Card field . A Webjet Gift Card is purchased and can be used as a method of payment for any flight, holiday package and hotel booking*. Find information on travel requirements and more. No, the Qantas Travel Credit can only be redeemed online for new bookings at American Express Travel Online. Our Holiday Packages (flight + hotel) can also be booked with your voucher via www.jetstar.com/holidays opens in new window. Find departure and arrival information and view ouron time performance. Some vouchers can be redeemed for flights and Jetstar Holiday products. Credit vouchers issued by Jetstar Airways (JQ) and Jetstar Asia (3K) for flights impacted by COVID-19 that were due to expire by 31 December 2022, now have an updated expiry date of 31 December 2023. The actual Points required vary depending on the hotel, room type, rate type, time of booking and date for which the booking is made. Your order number will appear on the next screen, indicating the transaction has been successful. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights. Please allow up to eight business days for delivery. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Discover our Australian domestic and international network, airline partners and oneworld. If booking through the Jetstar Contact Centre, please tell them your voucher number. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). Double Qantas Points will be earned on each eligible flight booked within the offer period. No subsequent voucher will be issued for amounts $2 or less. If booking on jetstar.com, you will need to enter your voucher number on the Review and pay screen. Any value not used before the expiry date is non-refundable (except in certain circumstances including under the, Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. I have sent an email to the person selling the voucher asking if it is transferrable so will be interesting to see what he says. Singaporean Travel Agent License No. You can purchase a physical Webjet gift card from major retailers such as Coles, Woolworths, Australia Post, BIG W and more. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Thanks, that's probably the best (only) option unless someone's done it before. Travel and partner special offers available exclusively for our members. * * *Qantas and . Book your perfect holiday with a flight and accommodation package. The number of people on a booking redeeming the voucher must be equal to the number of voucher recipients. 6. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. This means you must use your Flight Credit in one booking. Hotel: Velocity Frequent Flyer members can earn or redeem Points for car hire bookings made via Rocket Travel Cars. Which cancellation conditions apply to bookings made with my Flight Credit? Join today and start earning Points on the things you do everyday. Trying to do some pre-planning as the voucher is for one person but the trip is for 5 others and need to book the rest straight away! The minimum Points required to redeem a rental car via Rocket Travel Cars is 2,000 Velocity Points. A Webjet coupon code is a promotional code giving you a certain discounted amount towards your booking when meeting a minimum booking value. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. Or you can contact us and we will be happy to re-issue the voucher for you. A Webjet Gift Card is perfect for any special occasion. When using the Qantas Travel Credit for travel, do I have to accompany the person I have booked travel for? Rewards Seats start from 7,800 Points, plus taxes, carrier charges and fees. Claiming . When cancelling your booking online, you may be presented with the option to request a Flight Credit. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! Any amount not redeemed in that booking will be lost and no credit will remain, If the voucher is transferrable the person named on the voucher can transfer it to another person and does not need to be a passenger in the booking. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. Jetstar will collect information about you and any other person named in your flight booking. Jetstar Japan Co., Ltd. If youd like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the Passenger and contact details page when you book on jetstar.com. Your Qantas Pass can be used to pay for a flight booking on qantas.com : Book your flight on qantas.com. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Request wheelchair assistance. Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. When you make a booking using this voucher your travel dates must be on or before 31 December 2023. Jetstar will collect information about you and any other person named in the booking so that it can issue this Voucher and, when redeeming this Voucher, can process the travel arrangements. Your American Express account must also be in good standing. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. To see if you can apply for a refund, refer to the applicable terms and conditions for more information. Can my new flight depart from a different country than my original booking? Join Qantas Frequent Flyerorsubscribe to Red Email today. No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. If you are a new Card Member of an American Express Card which offers a Qantas Travel Credit benefit, your Qantas Travel Credit will be available once you have received your Card and paid the annual fee and minimum payment on your first and most recent statement by the due date. When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. Not sure how much credit youve got left on your voucher? Flight Credits issued on or before 31 July 2022: You must book and travel before 31 December 2023. You can track your Qantas Points, shop and more. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. We recommend logging into the NAB Rewards site and trying again. Eligible Card Members will see the Qantas Travel Credit on the top right hand side of the screen. This offer cannot be used in conjunction with any other Qantas Points or Status Credits offers offered by Qantas. Double Qantas Points may be earned on multiple eligible flight bookings made during the promotion period. Connect with a local pet sitter to mind your pet while you're on holiday. Booking fees may apply, the individual terms and conditions of the Qantas travel credit type still apply. Can anyone shed any light? The voucher is single use and can be redeemed towards the payment for one Jetstar booking (redeemable on Fares and bundle options, taxes or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same . You need to enable JavaScript to run this app. Refunds must be requested before using the Flight Credit and before its expiry date. 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